Support and Update.
If the item isn’t working correctly you can follow the steps below to help you troubleshoot an issue with a file.

1) Read the help documentation bundled with the downloaded file.
Carefully read any support documentation that came bundled with the file.

2) Check the comments on the item page.
If you can’t find any help in the documentation, take a look at the comments on the item page to see if any other buyers have had the same problems. If you can’t find an answer, leave your question in the comment page, so the author may answer your question.

3) If there is a bug or the file does not work as described, contact Support.
All files go through a deep review process prior to being approved, but occasionally problems could occur.
If you find an issue or feel there’s an issue with a file you have purchased, then contact us with the form below and we will investigate.
Please, try to be very descriptive when you report any problem.

4) Authors at their discretion, could decide to provide after-purchase support.
If the authors chose to provide support or assistance, you can post your question by leaving a comment on the item page.

If the item does not work as stated or is malfunctioning somehow, please contact support for your assistance. If the item is found to be faulty or not working as described, you are eligible for a full refund.

If the author updates the file with fixes or new features, you can re-download any file you’ve previously purchased.