If the item isn’t working correctly you can follow the steps below to help you troubleshoot an issue with a file.
Carefully read any support documentation that came bundled with the file.
If you can’t find any help in the documentation, take a look at the comments on the item page to see if any other buyers have had the same problems. If you can’t find an answer, leave your question in the comment page, so the author may answer your question.
All files go through a deep review process prior to being approved, but occasionally problems could occur. If you find an issue or feel there’s an issue with a file you have purchased, then post a comment in the product page and ask the Author Support. Please, try to be very descriptive when you report any problem. A detailed description of the issue you are experiencing with the code will help the author to understand your problem and provide support with a fix or a suggestion.
If the authors chose to provide support or assistance, you can post your question by leaving a comment on the item page.
If the author updates the file with fixes or new features, you can re-download any file you’ve previously purchased.
If after following all the steps above you still experience any problem then please contact us. Note: The support team will not start any investigation in case you did not detailed your issue in the comment area before contacting support.
If the item is found to be faulty or not working as described, you are eligible for a full refund.